Frequently Asked Questions
Everything you need to know about your King Ice experience.
What materials are used in King Ice jewelry?
We use premium materials including 14K and 18K gold plating over brass or sterling silver. Many of our pieces feature high-quality VVS Diamond Simulates (CZ) for a luxury look and feel without the luxury price tag.
How long does shipping take?
Domestic orders typically process within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Does my jewelry come with a warranty?
Yes, every King Ice purchase is backed by our 30-day warranty against any manufacturer defects. We stand behind the quality of our craftsmanship.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, sweat, and chemicals such as perfume or lotion. Wipe your jewelry with a soft cloth after wearing to remove oils.
What is your return policy?
We offer a 30-day return and exchange policy for all unworn items in their original packaging. Please note that custom-made pieces are final sale.
Do you ship internationally?
Yes, King Ice ships worldwide. International shipping rates and delivery times vary by country and are calculated during the checkout process.